LESSONS

SECTION ONE - BUSINESS OBJECTIVES

• 6 WHAT'S IT ALL ABOUT? Worksheet introduces the unit which covers the subject area, assessment and assignment design.
• 8 WHAT'S THE POINT? Looks at the aims and objectives of different businesses.
• 10 NOT JUST FOR PROFIT Exercises to emphasise that charities may have different objectives, and how some businesses may have ethical objectives.

HELP SHEETS

• 13 BUSINESS OBJECTIVES: ASSIGNMENT SHEET
• 14 BUSINESS OBJECTIVES: CRITERIA FOR SUCCESS
• 15 BUSINESS OBJECTIVES: GUIDANCE SHEET

SECTION TWO - FUNCTIONAL AREAS

• 16 GETTING ORGANISED How businesses try to reach their aims and objectives through efficient organisation.
• 18 WHAT ARE FUNCTIONS? An overview of the functional areas of a business and broad descriptions of those areas.
• 20 PEOPLE MAKE A BUSINESS Worksheet focuses on the human resources functional area of a business and its responsibilities.
• 22 BRAND NEW Lesson plan focuses on the research and development functional area of a business and its responsibilities.
• 24 MAKING THINGS A study of the functional area in a business that is responsible for production.
• 26 TYPES OF PRODUCTION A look at the different ways in which inputs can be combined to produce outputs using flow, batch and job production.
• 28 WHAT DO YOU WANT? The role of the marketing functional area in finding a business's target market and finding information to help a business meet customer wants.
• 30 THE MARKETING FUNCTION Lesson plan focuses on the process that this area goes through to increase sales and the profile of the business.
• 32 FIX THE MIX A look at how the marketing functional area develops an overall strategy.
• 34 PAPERWORK A focus on the administration functional area of a business and its responsibilities.
• 36 MONEY MATTERS A focus on the finance functional area of a business and its responsibilities.
• 38 KEEPING CUSTOMERS HAPPY A focus on the customer services functional area of a business and its responsibilities.
• 40 FROM THEORY TO REALITY Worksheet helps students collate information about functional areas for the coursework task.
• 42 WHAT'S MY LINE? Worksheet helps students collate information about job roles for the coursework task

HELP SHEETS

• 45 FUNCTIONAL AREAS: ASSIGNMENT SHEET
• 46 FUNCTIONAL AREAS: CRITERIA FOR SUCCESS
• 47 FUNCTIONAL AREAS: GUIDANCE SHEET

SECTION THREE - EQUAL OPPORTUNITIES

• 48 THE LETTER OF THE LAW A study of the four key equal opportunities laws, their content and implications.
• 50 TOGETHER WE STAND A focus on how trades unions seek to protect their members. An introduction to ACAS.

HELP SHEETS

• 53 EQUAL OPPORTUNITIES: ASSIGNMENT SHEET
• 54 EQUAL OPPORTUNITIES: CRITERIA FOR SUCCESS
• 55 EQUAL OPPORTUNITIES: GUIDANCE SHEET

SECTION FOUR - BUSINESS COMMUNICATIONS

• 56 EVERYONE'S TALKING A study of how businesses communicate orally.
• 58 EVERYONE'S WRITING A study of how businesses communicate in writing.
• 60 IT SOLUTIONS A focus on how businesses can solve communications problems by using IT.
• 62 WHY BOTHER TALKING? A look at why good communication is important for the efficient functioning of a business.
• 64 GATHERING INFORMATION Activities to draw together all of the students' knowledge on communications.

HELP SHEETS

• 67 BUSINESS COMMUNICATIONS: ASSIGNMENT SHEET
• 68 BUSINESS COMMUNICATIONS: CRITERIA FOR SUCCESS
• 69 BUSINESS COMMUNICATIONS: GUIDANCE SHEET

SECTION FIVE - CUSTOMER SERVICES

• 70 CUSTOMERS COME FIRST! Exercises on how the customer services functional area provides information and advice.
• 72 SERVICES FOR CUSTOMERS Students study the services offered to customers such as credit, after sales service and deliveries.

HELP SHEETS

• 75 CUSTOMER SERVICES: ASSIGNMENT SHEET
• 76 CUSTOMER SERVICES: CRITERIA FOR SUCCESS
• 77 CUSTOMER SERVICES: GUIDANCE SHEET

SECTION SIX - ORGANISATIONAL STRUCTURES

• 78 KEEP IT SIMPLE Looking at the organisational structures of businesses. A focus on flat structures.
• 80 FAMILY TREE Looking at the organisational structures of businesses. A focus on tall, hierarchical structures.
• 82 TEAMWORK Looking at the organisational structures of businesses. A focus on matrix structures.
• 84 BETWEEN YOU AND ME... A study of how communication flows differ in flat and hierarchical structures.
• 86 WHO'S IN CHARGE? Resources which look at the function of the line manager.
• 88 BUSINESS STRUCTURES Gathering information on the organisational structures of businesses.

HELP SHEETS

• 91 ORGANISATIONAL STRUCTURES: ASSIGNMENT SHEET
• 92 ORGANISATIONAL STRUCTURES: CRITERIA FOR SUCCESS
• 93 ORGANISATIONAL STRUCTURES: GUIDANCE SHEET

SECTION SEVEN - GETTING TO THE TOP

• 94 GETTING TO THE TOP How to get the best grade that you are capable of - hitting distinction level.
• 96 PUTTING IT ALL TOGETHER How to organise your assignments to reach the top levels.

HELP SHEETS

• 99 GETTING TO THE TOP: ASSIGNMENT SHEET
• 100 GETTING TO THE TOP: CRITERIA FOR SUCCESS
• 101 GETTING TO THE TOP: GUIDANCE SHEET

APPENDICES

• 102 RECIPE FOR USE WITH MAKING THINGS
• 103 INFORMATION GATHERING SHEET
• 104 CONTRACT FOR USE WITH THE LETTER OF THE LAW
• 105 ASSESSMENT SHEET

Additional Resources: Online Assessment

Preview tests forAims and Objectives andCustomer Service delivered via our Yacapaca assessment system.

These tests are part of a larger assessment resource which can be foundhere.