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Practical Communication Skills for the Workplace

Price: £45.00
Age Range: KS4

Prepare your KS4 students for the skills they will need in the workplace. Lesson plans and worksheets cover communication skills and practical skills in the workplace. Students build on existing knowledge, record evidence of their achievements and develop confidence. Resources can be used alone or as a follow-on from Communication Skills for the Workplace - The Foundations. Resources are suitable for Key Stage 4 students of mixed and lower ability.

Topics include: Appropriate language, Telephone manner; Receiving and conveying messages and instructions; Presentations; Memo and note-taking; Letter-writing; Email etiquette; Writing a CV, an advertisement, an invoice, a report; Importance of being clear and concise; Sending faxes; Using complimentary slips; Assertive behaviour; Creating a skills profile.

The pack includes 27 web-based homeworks which can be set, completed and marked online using our Yacapaca assessment platform. List of homeworks (requires free Yacapaca membership).

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Size: 74 Pages
ISBN: 978 1 86025 419 2
Author(s): Alan Barton
Code: PCSF
Popularity rank: 27
Average Customer Review:  * * * * *  based on 3 reviews

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Contents List


  • 6 WORK TALK Students learn some new words about work and compare ways in which people talk, and the language they use, in work situations and other settings.
  • 8 LISTENING SKILLS Students identify the non-verbal skills involved in active listening.
  • 10 I HEAR WHAT YOU SAY Students practise using listening skills in a workplace simulation and identify areas for development.
  • 12 IT'S FOR YOU! Students identify the ways in which using telephones in work situations differs from using them in other situations.
  • 14 LET ME EXPLAIN Students identify skills and approaches for giving instructions over the telephone.
  • 16 YOU TAKE A LEFT... Students practise giving directions over the telephone.
  • 18 PLEASE LEAVE A MESSAGE Students have the opportunity to practise leaving clear and appropriate telephone messages when required to do so.
  • 20 WHILE YOU WERE OUT... Students learn how they can receive and convey telephone messages that are clear and contain accurate and useable information - and the skills needed to do this.
  • 22 LET ME GET THIS CLEAR Students analyse the skills needed to receive and clarify instructions in the workplace.
  • 24 GIVING INSTRUCTIONS Students identify the need for clarity and structure when giving instructions to others.
  • 26 YOU'RE ON FIRST Students learn about the skills needed to produce a short presentation.
  • 28 WRITING PRESENTATIONS Students prepare a detailed plan for a presentation and learned how to evaluate its effectiveness.
  • 30 YOU HAVE A MESSAGE Students identify how memos are used in the workplace and the skills needed to write clear and concise memos.
  • 32 DEAR MR BROWN Students learn to identify the main components of a formal letter at work.
  • 34 HI THERE, MIKE! Students consider how informal letters can be used in business and how this differs from the use of formal letters.
  • 36 YOU HAVE MAIL Students learn the purposes and procedures for using e-mail in the workplace.
  • 38 DON'T SHOUT! Students identify appropriate e-mail skills and etiquette.
  • 40 TAKE NOTE Students practise note-taking skills in a workplace situation.
  • 42 GET YOUR MESSAGE ACROSS Students demonstrate skills analysing the messages in advertisements and produce an example of their own.
  • 44 THIS IS ME Students learn to recognise the main parts of a CV, plus the skills they need to produce one, and create a simple CV for themselves.
  • 46 PLEASE PAY US Students have the opportunity to identify different types of invoice, the ways they are used in work and demonstrate the skills involved in writing them.
  • 48 CREDIT NOTES Students use their skills of analysis to identify reasons for using credit notes, plus the advantages and disadvantages for customers.
  • 50 FAX FACTS Students have the opportunity to identify the procedures, practices, purposes and skills needed for using faxes in the workplace.
  • 52 WRITING REPORTS Students use a structured approach to writing a report for use in work and identify the written communication skills they need to employ to do this.
  • 54 WRITING INSTRUCTIONS Students learn the importance of being clear and concise when writing instructions.
  • 56 THIS IS HOW YOU DO IT Students identify and practise skills for writing instructions - and checking them for clarity by asking someone else to follow those instructions.
  • 58 STRONG WORDS Students identify the different aspects of verbal communication skills used when being assertive.
  • 60 HOW AM I DOING? Students list and evidence the practical communication skills they have identified through the worksheet activities and then produce development action points.


  • 62 (1) TEACHER PLANNING GRID For use with the whole pack.
  • 63 (2) STUDENT PORTFOLIO TRACKING SHEET For use with any of the pages.
  • 64 (3) PHOTOCOPY INSTRUCTIONS For use with I HEAR WHAT YOU SAY, pages 10/11.
  • 65 (4) BURGER BAR For use with I HEAR WHAT YOU SAY, pages 10/11.
  • 66 (5) TELEPHONE MESSAGES For use with WHILE YOU WERE OUT..., pages 20/21.
  • 67 (6) FINISH THE DRAWINGS For use with GIVING INSTRUCTIONS, pages 24/25.
  • 68 (7) PRESENTATION PLANNER For use with YOU'RE ON FIRST, pages 26/27 and WRITING PRESENTATIONS, pages 28/29.
  • 69 (8) MEMO MESSAGES For use with YOU HAVE A MESSAGE, page 30/31.
  • 70 (9) MEMO FORMATS For use with YOU HAVE A MESSAGE, page 30/31.
  • 71 (10) CUSTOMER ENQUIRY For use with DEAR MR BROWN, pages 32/33.
  • 72 (11) WHO'S AT THE MEETING? For use with TAKE NOTE, pages 40/41.
  • 73 (12) CV FORMAT GUIDE For use with THIS IS ME, pages 44/45.
  • 74 (13) PAYMENT DUE! For use with PLEASE PAY US, pages 46/47.



These are excellent resources for my students.
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These are great resourced to use with the Asdan Employability award delivered as an extra certificate in schools. Helps the students to gain more insight and expand their vocabulary.
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I am so impressed by this pack! Students were engaged, interested and actually asked for an extra ten minutes at the end of lesson to finish the debate based on one of the worksheets....
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